A look at the unglamorous work, chargeback storms, AML programmes, retention rebuilds, and the numbers it moved. Brand specifics shared on request.
A US-facing sweepstakes brand was hit by a structured friendly-fraud pattern, 264 disputes in a single month. We built a remediation plan around 3DS, closed-loop redemption and KYC-gated payouts, then ran the weekly reporting to prove it to the processor.
A newly licensed classic casino needed a defensible AML/CFT programme and a named MLRO before going live. We authored the full manual, took the nominated MLRO role and stood up the screening and reporting workflow.
Across a 25-brand platform, production incidents from cache, payment gap-locks and campaign spikes were costing uptime. We hardened the operational layer and put monitoring and reporting in place so peaks stopped becoming outages.
A casino group had strong acquisition but weak repeat play. We rebuilt the lifecycle in a modern CRM, backfilled the player base and launched segmented flows that lifted repeat deposits without inflating bonus cost.
What is behind the numbers on this page.
Yes. Every case study on this page comes from a real engagement on a live iGaming brand. We anonymize brand names because operational details such as chargeback ratios, AML structures and retention mechanics are commercially sensitive, but the mechanisms and results described are real.
With a layered remediation plan: 3-D Secure on card deposits, KYC gating before payouts, closed-loop redemption so funds return to the original payment method, velocity and deposit limits for risky patterns, and weekly ratio reporting to the processor. Most dispute storms are structural, so the fix is structural too; blocking individual players rarely moves the ratio.
A defensible baseline, written risk assessment, AML/CFT manual, screening tooling, named MLRO and monitoring procedures, typically takes four to eight weeks. Embedding it, training the team, tuning alerts and producing the first monitoring reports, runs over the following quarter. Regulators and banking partners look for evidence the programme is lived, not just written.
Against a pre-engagement baseline on a fixed cohort definition: repeat-deposit rate, deposits per active player, net gaming revenue per cohort and bonus cost as a percentage of GGR. Lifting repeat deposits while bonus cost stays flat or falls is the signal that retention is genuinely improving rather than being bought.
On request, yes. After an introductory call we can connect serious prospects with existing clients in a comparable vertical, subject to the client's agreement.
Book a 30-minute teardown. We walk through one of your brands and show you exactly where revenue, retention or compliance is slipping, no obligation.